For Builders

Hand over the home. Not your phone number.

Vault goes into the homes you build. Your clients sort out the simple things themselves and reach the right trade directly, so fewer calls come back to you after handover.

A one-time add-on at handover that sets you apart from every other builder.
After Handover

You finished the home. The calls keep coming.

Every question about a house you built finds its way back to you, long after the job is closed and paid.

"There's no hot water."

Small issues become your problem

A tripped switch or a filter light turns into a call to your office, a site visit, and an afternoon you did not plan for.

"Who do I call about this?"

You are the switchboard

The homeowner does not know which trade installed what, so every request routes through your team before it reaches the right person.

"Is this under warranty?"

The answers live in your files

Model numbers, manuals, warranties and who did the work. When the client needs one, someone on your team has to go and find it.

Why Builders Add Vault

The homeowner starts with Vault, not with you.

Vault is an iPad installed in the home with a complete record of everything you built and a concierge that knows it.

01 — Fewer Callbacks

Simple problems get solved before anyone calls.

When something stops working, the homeowner tells Vault. It works out the likely cause from the home's own record and walks them through the easy fixes first.

  • Answers from the actual manuals for the systems you installed
  • Easy troubleshooting only, never anything risky
  • Available around the clock, so it is not your phone that rings
Concierge
There's no hot water this morning.
Vault ConciergeYour hot water comes from the Navien tankless heater. Check its power switch is on and read me the code on the front display.
It's back on. That fixed it.
Vault ConciergeGood. I have logged it in the home's history.
New Request
Plumbing · Mechanical RoomNo hot water · error code on displayUrgent
Likely cause attachedModel, history and the likely partDiagnosis
Navien-certified installerThe trade who installed itNotified
02 — The Right Trade, Directly

Real issues go straight to whoever should handle them.

Every trade who built the home is on file, along with the warranties and service agreements. A request goes to the right trade with the model, the history and the likely cause attached.

  • The plumber gets the plumbing call, not your site super
  • Warranties and trade contacts in one place for the homeowner
  • The trade arrives prepared, so it is fixed in one visit
03 — A Handover That Sells The Next Home

Your clients remember how the home was handed over.

Anyone can leave a binder of manuals. You leave a home that can answer for itself, with your work documented for the life of the property.

  • Every drawing, spec, finish and photo of what you built, organized
  • A premium detail your competitors are not offering
  • A reason for clients to mention your name long after move-in
Files & Media
Plans & DesignArchitecture · engineering · interior · landscape48 files
Building AnatomyEvery wall photographed before it closed612 photos
Warranties & Property RecordsWarranties · insurance · service agreementsUp to date
What It Takes From You

One decision at handover. We do the rest.

You include Vault as the home is completed and cover a one-time onboarding fee. Our team collects the drawings, specs, warranties and photos, builds the record, and installs the iPad.

After that, your client's questions go to Vault, not to your phone.

Try the Live Demo
1
one-time onboarding fee, at handover
0
hours of your team's time to digitize the home
24/7
concierge for your client
For life
your work stays documented with the home
How It Works

Added at handover, in four steps.

01

You include Vault

Add Vault to the home as the project is completed. One fee, covered once.

02

We gather everything

Our team collects the plans, specs, manuals, warranties, trades and photos from you and your subs.

03

The iPad goes in

The home's own Vault is installed on an iPad, ready for the day your client moves in.

04

Vault takes the questions

Your client asks Vault first. Simple things get solved, and real issues reach the right trade.

One Minute

See what your client sees.

Open the Live Demo
Questions

What builders ask first.

What do you need from us?

The documents you already have: drawings, specs, manuals, warranties and your list of trades. Our team does the collecting, organizing and setup.

Who pays for it?

You cover a one-time onboarding fee when the home is handed over. After that the homeowner can continue with a Vault membership of their own.

Does Vault replace our warranty service?

No. It organizes it. The homeowner has the trades and warranties in one place, tries the simple fixes first, and reaches the right trade when it is a real issue.

Will the concierge tell clients to fix things themselves?

Only the easy things, like checking a switch or a filter. Anything more goes to a professional.

Can we try it before we commit?

Yes. The live demo is a real residence you can walk through today, and we are happy to take you through it in person.

For Your Next Handover

Include it with every
home you build.

Walk through a live residence yourself, then tell us about the homes you have coming up. We are one email away.

Open the Live Demo Talk to Us
info@vaultestategroup.com  ·  Toronto, Ontario